One of the truly wonderful things about my job is all the great people I meet. I have made some good friends and, when our business days overlap, we tend to talk a little shop.
Yesterday I was chatting with someone about a client I had recently acquired because the previous service provider was not doing a satisfactory job. When the client asked about the service, the provider got upset and was rather inappropriate in his responses.
This business owner has been wandering around, lying to people about what went wrong with the client, washing his hands of the situation which doesn't just hurt the people around him, it also robs him of an opportunity to improve his business.
When we have problems with employees or customers and things come to an end, it's an opportunity to look back at the entire situation and try to learn from it. Where did the problem start? Could I have handled it better? What could I have done to solve the problem earlier? These are questions that are vital to your growth as a person and a business.
This guy has chosen to favour a fantasy over reality, so he will continue to make the same mistakes and live n the same dream that lead to similar outcomes. Things go wrong, but rather than worrying about perception, try to turn it into a learning experience to help you down the road. Remember, when you're running a business, you're not just learning lessons for yourself, but all the people that rely on you.
Shane GoodfellowSqueak E Cleaners
www.SqueakECleaners.com
(519) 402-3401
