The obvious client is the actual client. The people that buy your goods or services. It is your job to keep them happy with the product and service they recieve. You have the power to make their problems go away and to steer your company in wise directions.
The second set of clients you have are the people you manage. What you are selling them is the idea that their time is appreciated and well spent. If you fail in that task, the people you have invested time, money and energy into, will take their skills elsewhere or to a competitor.
Your subordinates are as much clients as the people that pay you in money, only your workers pay you with someting much more precious... their time. Everything is a trade. Money for goods and time for money. Make sure you respect both sides of your business, because any client can jump ship at any time, and finding good clients is the hardest part of any business.
Shane GoodfellowSqueak E Cleaners
www.SqueakECleaners.com
(519) 402-3401
