I just got back from a little weekend trip to Toronto. There was a comedian that I like playing there, so I made a weekend of it. One thing I NEVER forget to do is make a stop at Monsieur Barber Shop and Spa. It is a mens only hair place that will give you a hot shave, haircut and/or manicure. The staff is VERY knowledgeable in how to cut a mans hair and the shop is beautiful on the inside, sporting antique barber chairs, huge mirrors and some nice TVs with news and sports playing.
The picture I posted is actually one of the stations and here is the LINK to their website. This is not an ad, rather I think they are an excellent example of how to run a customer oriented business.
First of all, the place looks fantastic. It's fancy but not intimidating. The price is not insane either. $25.00 for a shampoo and cut with a TON of extras. The guys there know how to cut a mans hair, and understand the different issues we have. The guy I had, showed me that I was doing around my ears wrong and gave me tips on how to correct it.
The service started with a shampoo where he tucked my collar in so as not to get it wet, then did the shampoo and escorted me to my station. He asked what I wanted and I told him, and he made a few suggestions about just some minor things. He asked me what I used and I told him so he suggested another product, that he did not try and sell me. Instead he told me where I could get it, if I wanted to make the change.
After the haircut he pulled out a warm wet towel to spread over my head to remove the small clippings and relax the follicles. This was followed by the brush, with a touch of talcum powder. My barber never had to leave to answer the phone or help the next person. They had someone there specifically for that, so he was totally focused on the task at hand.
It's all the small touches that make me look for excuses to drive to Toronto for a haircut. That, and I look FANTASTIC!
Shane Goodfellow
Squeak E Cleaners
www.SqueakECleaners.com
(519) 402-3401